Privacy Policy

 

At The Tea Ateliier, accessible at www.theteaateliier.com, we are committed to protecting the privacy of our customers. This Privacy Policy outlines the information we collect, how we use it, and how we keep it secure. By continuing to use our website, you consent to the practices described in this document.

If you have any questions regarding this policy, you can write to us at:
contact@theteaateliier.com

1. Scope

This Privacy Policy applies to all visitors to our website. It does not apply to any data collected offline or through other channels.

2. Information We Collect

We collect and store the following information:

  • Name and contact information (email, phone number, shipping address)

  • Demographic and preference information voluntarily provided

  • Technical data like IP address, browser type, and browsing behavior on our website

  • Data submitted via forms, live chat, or feedback surveys

Note: We do not collect or store any payment card details. All transactions are processed through secure, third-party payment gateways.

3. How We Collect Information

  • Directly from you: via order forms, contact forms, and direct communication.

  • Automatically: through cookies and analytics tools that track your behavior on our site.

  • From third parties: such as payment processors and analytics providers.

4. Use of Your Information

We use the information we collect to:

  • Process and deliver your orders

  • Respond to your queries or feedback

  • Send marketing emails (only with your consent)

  • Improve our website and customer experience

  • Detect and prevent fraud or misuse

You may opt out of marketing emails at any time by following the unsubscribe link or writing to us.

5. Cookies

We use cookies to:

  • Improve user experience

  • Track website performance

  • Remember your preferences

You can control the use of cookies via your browser settings. Disabling cookies may impact some site functionality.

6. Sharing Your Data

We do not sell or rent your data.
We may share your information only with:

  • Trusted service providers (e.g., logistics partners, payment processors)

  • Regulatory or legal authorities when required by law

All third parties are contractually bound to safeguard your data.

7. Data Retention

We retain your data only for as long as necessary to:

  • Fulfill your orders and support needs

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

8. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@theteaateliier.com

9. Security Measures

We implement appropriate technical and organizational safeguards to protect your data. While no method is 100% secure, we follow industry best practices to protect your personal information.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be reflected on this page with the effective date. We encourage you to review this page periodically.

11. Contact Information

For any privacy-related concerns or to exercise your rights, please contact us at:
contact@theteaateliier.com